We have studied trust for more than 20 years and believe that it is the ultimate currency in the relationship that all institutions — business, governments, NGOs and media — build with their stakeholders. Trust defines an organization’s license to operate, lead and succeed. Trust is the foundation that allows an organization to take responsible risk, and, if it makes mistakes, to rebound from them. For a business, especially, lasting trust is the strongest insurance against competitive disruption, the antidote to consumer indifference, and the best path to continued growth. Without trust, credibility is lost and reputation can be threatened.
Edelman’s trust research, the Edelman Trust Barometer, turns the deep data we collect into real-world insights; our trust consulting platform, Edelman Trust Management, interprets those insights to help our clients plan, make decisions and take action; and our research institute and learning laboratory, Edelman Trust Institute, publishes data-driven insights that inform leadership, strategy, policy and sustained action across institutions.